The Levies & Arrears FAQ page provides clear guidance on common inquiries related to levy notices, payments, refunds, financial relief, and account updates, with direct links to online resources and contact details for further assistance.
The payment methods are noted at the bottom of your levy notice.
You can also pay your levies through the owner’s portal. Log in and select Payments | Make a payment
For your convenience, all documents are available free of charge using the online portal.
I have attached the following link for your convenience to access the portal: StrataMax™ Portal - Login
If you need assistance on how to login, please refer to this link: https://portalhelp.stratamax.com/help/creating-a-stratamax-portal-account
Our Customer Care Team can assist you further on how to login, their email address:
To apply for a Direct Debit Arrangement, please submit your request online through the following link StrataPay - Manage Direct Debit.
*You will need your StrataPay Reference number (available on your Levy Notice) to access the online form.
To apply for financial relief relating to a request to reinstate a discount, waive late fees, or request a payment arrangement, please submit your request online via the link below:
To apply for financial relief relating to a request to reinstate a discount, waive late fees or request a payment arrangement, please submit your request online via the link below:
To request a Tax Report for the current financial year, please submit your request via the below link:
Levies are determined at the annual general meeting and are based on the approved budget.
Please refer to your AGM minutes, which can be found on the owners' portal. The following link will take you to the portal for your convenience: StrataMax™ Portal – Login
If you need assistance on how to login, please refer to this link: https://portalhelp.stratamax.com/help/creating-a-stratamax-portal-account
Our Customer Care Team can assist you further on how to login, their email address:
Should you require any additional information, kindly contact your Body Corporate Manager.
Unfortunately, we are unable to update your Roll details without Form 8 or Section 184. Please have your solicitor send this to at their earliest convenience.
Payments can take 3-5 business days to enter the account.
If you have made payment in the last 5 days please use the link to owner portals StrataMax™ Portal – Login
You can review your account balance or download a copy of your ledger card for your records.
If you cannot locate your payment on the owner portal, please first check the payment details used to make payment, match the details on your latest notice.
If you have any further questions or concerns please feel free to contact us by phone (07) 5526 4100 or email enquiries@amstrata.com.au
Please contact your Body Corporate Manager directly for an update.